Weshop helps you to return an item to the merchant that you have purchased from.
You need to check the Merchant's return policies and obtain a 'return authorization' reference number and possibly also a returns label (typically for returns from your suite to the Merchant). We can then help to arrange return shipping of the item.
"Domestic returns" - “Domesitic returns” refers to returns from our hub – e.g., if we discover the item is damaged, or if it is something that can’t be shipped to your country (see Restricted items). We charge an administrative handling fee of US$7 (PHP 340) and an additional US$15 (PHP 720) if you are unable to provide a returns label.
For international returns - For those issues not covered in our inspection, you can negotiate with the seller for a solution by yourself or seek assistance from us to negotiate on your behalf. If you need to ship the items back for refund, replacement or repair, you can either ship back by yourself or through us. We charge an administrative handling fee of US$10 & a international shipping charge that varies depending on the country and the package size and weight:
All you need to do is:
Please note that: