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Helps / Privacy Policy

Our Commitment

At WeShop Malaysia (referred to as “WeShop”, “us”, or “we”), we are extremely proud of our committed to protect your (the “Customer”, or “you”) privacy. We value your trust in us and assure you that we will use the information we collect only to provide a more personalized shopping experience. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our many offerings.

Privacy guarantee

WeShop promises never to rent, sell, share, barter or in any other way use personally identifiable information collected during your  use  of our Website without your prior permission (save as otherwise disclosed in this Privacy Policy).

From time to time we may reveal general statistical information about our Weshop usage and visitors such as number of visitors, number and type of goods and services purchased using Weshop website, etc., but we will never reference you by name or specific personal information.

Your trust and confidence are our highest priority.

Information we collect from you

When you use our services, we collect and store your personal information from you. Our primary goal in doing so is to provide an efficient, smooth and customized experience while using our services. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier and quicker. 

We advise you to register an WeShop account  using our online registration form, where you will be required to provide us with certain information, namely your email address, account password, and username, full name, mailing address, contact number and the details of your purchases. You will also be given the option to provide other personal information such as your identification number, gender and birthday (which is required for refund, return, or exchange requests and account related enquiries).

We may automatically track certain information about you based upon your behaviour on our site. We use this information to do internal research on our user’s demographics, interests, and behaviour to better understand and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our site or not), what browser you are using, and your IP address. 

As part of the above, we may use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

Most browsers automatically accept cookies, but you can disable or delete cookies by changing your browser settings. However, because cookies allow you to take advantage of some of Weshop’s essential features, we recommend that you leave them turned on.

Our use of information collected from you

By giving the Registration Data and certain other information about yourself to Weshop, you agree and acknowledge that WeShop may release such information to third parties as specified in this Privacy Policy, and that you give consent to such disclosure.

Information we collect is used to build features that will make using our service an easier and more personal experience. This includes faster purchase requests, better customer support, improved product offerings and timely notice of new Weshop services and special offers. We believe these uses allow us to improve our site and better tailor it to meet your needs.

We may also use your information to deliver information to you that, in some cases, are targeted to your interests, such as new services and promotions.   We may also share relevant contact details to a third party in order to make delivery of the products purchased by you (for example to our courier service provider or supplier).  We may use your email address, your mailing address, and phone number to contact you regarding administrative notice, new product offering, and communications relevant to your use of WeShop service. 

Our disclosure of your information

We use information in the file we maintain about you, and other information we obtain from your current and past activities on the site, to resolve disputes, troubleshoot problems and enforce the Terms of Service including this Private Policy. At times, we may look across multiple users to identify problems or resolve disputes, and in particular on rare occasions we may evaluate your information to look for users using multiple username or aliases. 

We will not share your information with any other organizations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from our Website. In exceptional circumstances WeShop may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Unfortunately, due to the existing regulatory environment, we cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. Further, we can (and you authorize us to) disclose your username, name, street address, city, state, zip code, country, phone number, email, and company as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications will remain private.

How do we protect your information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To protect against unauthorized access to your password and to your computer, be sure to close the browser and sign off the computer when finished using a shared computer.

We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

What about children’s privacy?

Children are not eligible to use our services and we ask that minors (under age of 18) do not submit any personal information to us. If you are a minor, you can use this service only your parents or guardians permission/supervision.

Access or change your personally identifiable information

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifiable information. If you wish to access, correct or limit the personally identifiable information you have submitted to us, you may update your profile online by logging into your account. If you have registered your profile at our website, your username and password are required in order to access your profile information.

General practices regarding use and storage of personal data

You acknowledge that WeShop may in its sole discretion establish general practices and limits concerning use of the WeShop’s service, including without limitation the manner in which the WeShop’s services may be used. You acknowledge that WeShop reserve the right to close the accounts that are inactive for a period of seven (7) years.  Your further acknowledge that WeShop reserve the right to modify these general practices and limit at any time, in its sole discretion, with or without notice, and you agree that your continued use of the Weshop’s service after such modification will constitute your acceptance of an agreement to be bound by the modified general practices and limit.

Security

To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and the latest internet security methods and technologies.

Any changes to our Privacy Policy will be communicated through our Website at least 21 days in advance of the implementation information collected before changes are made will be secured according to the previous Privacy Policy.

Your consent

By using our WeShop’s service, you consent to the collection and use of your personal information by Weshop. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Talk to us

We welcome your questions and comments regards our Privacy Policy. Please email to our customer care support team at cs@weshop.ph or call us at (+63-2) 231 3659