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QUESTION / Payment related

Weshop can give you an estimated amount for overall cost before placing order base on the actual value and estimated shipping weight of your items. However, this amount can be lower or higher than the actual amount you have to pay.

 

After placing order on our website, you will receive an email of the invoice for your order. Click the hyperlink and Pay now. An pop-up appears showing payment option. Enter coupon (if applicable), choose your prefer payment method, and click Pay.

After completing the payment as instruction in next screen, a transaction number will be generated; also an email confirming about your completed payment will be sent to you. If you don’t receive that email, contact our Customer Service.

Yes, we do accept payment by cash. Cash payment can be collected at our office. For 2nd invoice, we accept COD.

For Help-me-buy service, the minimum payable amount is 30% of total amount. Weshop will process to purchase and charge an additional fee of 7% of the remaining payment. The remaining payment should be paid when your parcel arrives in your country.

For Help-me-ship service, you must pay total amount once your parcel arrives your oversea Weshop address.

Weshop will send invoice for individual charge to your registered email, and notify you on your Weshop account.  Please follow the guideline in invoice to process the payment.

We offer plenty options for payment as listed below:

  • Credit card: Visa, Master, JBC
  • Internet banking 
  • ATM
  • Bank transfer
  • Nganluong wallet (free of charge)
  • Weshop wallet (free of charge)
  • Cash payment at Weshop office (free of charge):
  1. 1. Hanoi: 3rd floor, VTC online building, 18 Tam Trinh st., Minh Khai ward, Hai Ba Trung dist.
  2. 2. HCM city: 3rd floor, VTC online building, 132 Cong Hoa st., Ward 4, Tan Binh dist.

We conduct a secured protocol in payment to ensure your account is safe when making a payment with us.

All credit and debit cards carry a security code number. This number is determined by the bank that issued your card and printed on the card, and is not stored or printed anywhere else. Therefore, it is used as a checkpoint when making your purchase that you are in physical possession of the card, or have at least seen the card at some time. On most cards, the security code number is the last three digits of the number printed on the back, at the top right of the signature strip. You will be required to enter this additional security.

A printable invoice for your shipment is available when you log in to your Weshop account and click on ‘Order history' - just click on 'Invoice number before your transaction can be completed. In case you still have trouble finding your CVN, please contact your bank which the card is issued.

There are a few possible reasons why your credit card might have been declined. We recommend contacting your credit card provider for further information.